Support
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surRIHL is a subscription-based digital platform for live visual systems. Below are answers to common questions about access, downloads, and usage.
Download links inside the portal are time-limited for security reasons. If a download fails:
For security, download links expire automatically. This prevents unauthorized sharing and protects creators.
If a link expires, simply generate a new one from the portal.
surRIHL visuals are optimized for Resolume and professional playback systems.
You can manage your subscription, billing details, and plan changes from your Account page.
For billing issues, ensure your payment method is up to date.
Please review the License Agreement for permitted use.
If your use case is unclear, contact us before using the visuals commercially.
For support requests, contact: papadul@surrihl.com
Please include your account email and a brief description of the issue.